Privacy Policy

Elevia Services (“we,” “us,” or “our”) is an independent insurance and financial services agency licensed in the State of Florida. Protecting the personal information you entrust to us is fundamental to our business. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to information collected through this website and in the course of providing insurance and financial services.

Information We Collect

Because of the nature of insurance and financial products, we may collect nonpublic personal information, including:

• Contact information — name, mailing address, email address, and phone number, such as when you request a quote or submit our contact form.
• Identity and demographic information — date of birth, Social Security number, driver’s license number, marital status, and household details, when required for an insurance application.
• Financial information — income, assets, existing coverage, beneficiary designations, and payment details, when needed to quote or place a policy.
• Health information — medical history or health conditions, only when required to underwrite products such as life or health insurance.
• Website usage data — pages visited, device and browser type, and similar analytics data collected through cookies and comparable technologies.

We collect this information directly from you, from your transactions with us, and — with your authorization — from third parties such as insurance carriers, consumer reporting agencies, and medical information services.

How We Use Your Information

We use your information to:

• Respond to your inquiries and provide quotes you request.
• Apply for, place, service, and renew insurance policies and financial products on your behalf.
• Verify your identity and comply with underwriting requirements.
• Communicate with you about your policies, applications, and claims.
• Meet our legal, regulatory, and licensing obligations, including those under Florida insurance law and federal law.
• Improve our website and services.

How We Share Your Information

We do not sell your personal information. We share it only as needed to serve you and as permitted by law, including with:

• Insurance carriers, underwriters, and reinsurers, to obtain quotes and place, service, or renew coverage.
• Consumer reporting agencies and medical information services, when underwriting requires it and you have authorized it.
• Service providers who support our operations (such as agency management systems and email providers) under confidentiality obligations.
• Regulators, law enforcement, or courts, when required by law, subpoena, or regulatory examination.

As required by the Gramm-Leach-Bliley Act, we do not disclose nonpublic personal information about current or former clients to nonaffiliated third parties except as described above or otherwise permitted by law.

How We Protect Your Information

We maintain administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, use, or disclosure. Access is limited to personnel who need it to provide services to you. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request that we correct inaccurate information.
• Request deletion of your information, subject to our legal and regulatory retention obligations.
• Opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

Note that we must retain certain records for the periods required by insurance regulations even after a deletion request.

Data Retention

We retain personal information for as long as necessary to provide services, comply with Florida insurance record-keeping requirements and other legal obligations, resolve disputes, and enforce our agreements.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them online. Information about minors (for example, as dependents or beneficiaries on a policy) is collected only from a parent or legal guardian in connection with an insurance product.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at hello@eleviaservices.com or call +1 (800) 123-4567.